No problem! Simply let our team know before the pick-up date that you need to extend the rental window, and by how long, and we’ll make it happen. You will simply be charged extra for every week that you keep the boxes beyond what you’ve already paid for.

You can cancel your order anytime up to 48 hours before the pre-scheduled delivery date for free. If you need to cancel within less than 48 hours notice, there is a $50 convenience fee. If you have already received the boxes and need to cancel your order post-delivery, that is fine too, we simply charge a $99 re-stocking fee.

Nope! Stack is a door to door delivery service. That means we drop off your items at the nearest accessible point outside your home or apartment—typically your driveway, garage, or the door to your unit. We don’t carry items inside your home or apartment.

We get it—stairs happen. For any delivery that involves going up or down stairs, we reserve the right to charge a $10 fee per flight that we help with. If you choose to carry the boxes up or down the stairs on your own, we will not charge you. Please indicate if you need assistance during the checkout process.