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FAQs

Is there a delivery or pick-up fee?

Delivery and pick-up is free and included in the price if you’re within a certain radius of our live markets (each city is slightly different)!If delivery and/or pick-up is outside of our main operating zone, then there is a small fee just to cover cost of gas & time.

Do I need to be present for delivery + pick-up?

Yes, in most cases someone over the age of 18 needs to be present to sign for and accept the delivery. If for some reason you will not be present, let us know in advance and we may be able to work out a special delivery if there is a safe space to leave the boxes and dollies.

How big are the bins?
What happens if I want to extend my rental?
What is the cancellation policy?
ARE LABELS PROVIDED?
ARE THE BINS KEPT CLEAN AND SANITARY?
DO I NEED TAPE FOR THE BINS?
WHO DROPS OFF AND PICKS UP THE BINS?
WHO DO I CONTACT FOR DELIVERY AND PICK-UP INFORMATION?
DOES STACK HANDLE MY MOVE AS WELL?
WHAT IF I NEED MORE BINS THAN PREVIOUSLY EXPECTED?
WHERE ARE THE BINS MADE AND FROM WHAT MATERIAL?
WHAT ARE THE REPLACEMENT FEES FOR LOST RENTAL ITEMS?

Still have questions?

Interested in talking with our team to learn more, partner with Stack, help us expand to a new market, or simply want to chat? Fill out the form, shoot us an email, or give us a call. We’d love to chat!

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